Welcome to Charades, please login or sign up to see prices and place orders.
Search
Shopping Cart
Your shopping cart is empty!

Customer Service

Customer Service

Shipping & Delivery
1. All shipments are F.O.B. and out of our City of Industry Warehouse.  We do not pay freight to local consolidators.
 
Privacy & Security
 
Returns & Replacements
1. Seller warrants that the  merchandise sold to the buyer will be of sellers standard quality (including normal variations) for the product sold.  No other warranty or guarantee is expressed or implied.
 
2. All returns must be authorized in advance by Charades LLC.  Return requests must be made within 10 days of receipt of goods.
 
Ordering
1. All items can be packaged either in vinyl bags with color insert. 
 
2. Minimum opening order for Halloween is $500.00. Minimum reorder is $100.00.  Special assortments can be designed if ordered in sufficient quantity.
 
3. Buyer acknowledges acceptance of these terms and conditions by placing an order with Charades LLC.  Whether or not the order is placed using this site.
 
Payment, Pricing & Promotions
1. Cash term is net 60 days, however any goods shipped after September 1st are due and payable on November 1st. We accept Visa and Master Card. This is the amount of fee's the Credit Card companies charge us now.
 
2. All orders are subject to credit verification.  Orders not passing credit can be shipped C.I.A. with a 50% advance payment at time of order.  Balance must be paid by cashier's check only.  We do not accept C.O.D. orders.  A service charge of 1.5% percent per month will be charged to all past due accounts.  Attorneys' fees and court costs are payable by buyer in the event of suit to enforce collection
 
Viewing Orders
1. Order confirmations will be emailed. If you need any infor regarding your order please contact Charades customer service department at 626-435-0077
 
Updating Account Information
1. Please contact sales@charadescostumes.com to update any account info
 
Charades Costumes © 2017   Powered By OpenCart