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Customer Service

Customer Service

Shipping & Delivery
1. All shipments are F.O.B. and out of our City of Industry Warehouse.  We do not pay freight to local consolidators.
 
Privacy & Security
 
Returns & Replacements
1. Seller warrants that the  merchandise sold to the buyer will be of sellers standard quality (including normal variations) for the product sold.  No other warranty or guarantee is expressed or implied.
 
2. All returns must be authorized in advance by The Diamond Collection LLC.  Return requests must be made within 10 days of receipt of goods.
 
Ordering
1. All items are packaged in vinyl bags with color insert. 
 
2. Minimum opening order for Halloween is $300.00. Minimum reorder is $100.00.  Special assortments can be designed if ordered in sufficient quantity.
 
3. Buyer acknowledges acceptance of these terms and conditions by placing an order with The Diamond Collection LLC.  Whether or not the order is placed using this site.
 
Payment, Pricing & Promotions
1. You may apply for credit terms or pay with a credit card at the time of shipment.
 
2. All orders are subject to credit verification.  Orders not passing credit can be shipped C.I.A. with a 50% advance payment at time of order.  Balance must be paid by cashier's check only.  We do not accept C.O.D. orders.  A service charge of 1.5% percent per month will be charged to all past due accounts.  Attorneys' fees and court costs are payable by buyer in the event of suit to enforce collection.
 
Viewing Orders
1. Order confirmations will be emailed. If you need any info regarding your order please contact Charades customer service department at 626-435-0077.
 
Updating Account Information
1. Please contact sales@diamondcostume.com to update any account info.
 
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